The following purchase policies are designed to ensure your understanding of, and satisfaction with, the purchase process on hoglezoo.org.
By purchasing tickets, memberships, or reserving event/class admission through hoglezoo.org, you are agreeing to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. By using this site, you agree to be bound by such changes when they take place.
Tickets, memberships, and event/class reservations purchased through hoglezoo.org are non-refundable, non-exchangeable, and non-transferable. In the case of an event cancellation, Utah’s Hogle Zoo shall use reasonable efforts to ensure you receive a prompt refund of the face value of your purchase. In the case of an event cancellation, please contact us for information regarding receiving your refund. If an event is modified, moved, or rescheduled, Utah’s Hogle Zoo reserves the right to set refund limitations. When a refund is available, it will be processed back to the original card used to purchase.
Hoglezoo.org accepts the following forms of payment: MasterCard, VISA, American Express, and Discover. Cash can only be accepted in person at Utah’s Hogle Zoo. Utah’s Hogle Zoo does not accept checks, Apple Pay, or any form of crypto currency.
Your online purchase will be followed by a confirmation via email. This confirmation email itself is not your ticket. All attached documents (print-at-home tickets) within the confirmation email serve as the purchaser’s admission tickets. Printed admission tickets may be taken straight to the entry gates for immediate entry into the zoo. Online memberships must be taken to a ticketing window and redeemed for permanent membership cards. Lost or damaged online tickets may be recovered at the Member and Guest Services office if provided with the order confirmation number from the purchaser’s confirmation email. Picture identification and / or proof of purchase may be required to pick-up tickets and/or memberships from the Member and Guest Services office.
Utah’s Hogle Zoo is open every day except Christmas Day and New Year’s Day. Utah’s Hogle Zoo reserves the right to change admission hours and/or operating days without advanced notice to the purchaser. Purchaser’s ticket is only good for the time specified on the purchaser’s “print-at-home” ticket.
Utah’s Hogle Zoo provides no “rain-checks” or refunds due to inclement weather. Utah’s Hogle Zoo is not responsible for lost, stolen, or damaged property, and accidents or injuries occurring to any person or property. The ticket holder grants Utah’s Hogle Zoo to use their photograph or likeness without further compensation. We may refuse admission or expel any person whose conduct is objectionable.
Committed to maintaining a safe and secure environment for guests, employees, volunteers, contractors, and animals in our care, Utah’s Hogle Zoo prohibits the use or operation of any drone or UAS on or above zoo premise including parking facilities. This policy applies to all persons on or off zoo grounds.