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Rules & Regulations

Zoo Rules and Prohibited Items & Activities

  • In accordance with the Utah Clean Air Act, Utah’s Hogle Zoo is SMOKE FREE. Smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke are not allowed. There is no smoking anywhere on Zoo grounds. This includes the parking lots and Zoo entrance. To smoke, guests must go out onto the public sidewalks.
  • Zoo visitors must have an entrance ticket for that day or a membership card with photo I.D. to be admitted.
  • Zoo visitors may leave and come back on the same day, as long as they keep their entrance ticket.
  • Zoo visitors must wear proper attire, including shoes, shirts and pants. Water type or regular shoes must be worn in the splash pad and all other areas of the Zoo. Bare Feet are not allowed anywhere on Zoo grounds.
  • Children on Zoo grounds should be supervised at all times.
  • OUTSIDE ANIMALS AND PETS ARE NOT ALLOWED. Animals should NOT be left in vehicles. All animal laws will be enforced by Salt Lake County Animal Services
  • Service dogs must be checked in at Guest Services in order to be allowed into the Zoo, no exceptions. We follow ADA guidelines which are available in the Guest Service department.
  • Utah’s Hogle Zoo will not be responsible for lost, damaged or stolen property.
  • For your safety, please stay on designated pathways.
  • Do not cross over barriers or fences. Failure to do so will result in being asked to leave the premises and possible prosecution.
  • Utah’s Hogle Zoo reserves the right to refuse service.

For the health and safety for our animals and guests, we do not allow the following items on Zoo grounds:

  1. Balloons of any kind.
  2. Selfie Sticks (hand-held extension poles for cameras and mobile devices).
  3. Segway’s or similar motorized vehicles. (These items may be used for medical purposes as approved by Security. Contact Guest services for assistance.) Motorized wheel chairs are OK.
  4. Recreational devices with wheels, such as bicycles/tricycles, skateboards, scooters, heely type shoes, inline or roller skates or other self-propelled type items.
  5. Water guns, water balloons or similar type items. Water Spray Bottles are allowed on Hot Days. (those bought from the gift shop are allowed anytime).
  6. Glass containers.
  7. Alcoholic beverages or any illegal substances.
  8. Laser pointers, flashlights, or flash photography.
  9. Gas grills or charcoal barbecues.
  10. Stickers or confetti.
  11. Balls of any kind, yo-yo’s, throwing discs, i.e. Frisbee’s, whistles, beads and any other item deemed unsafe, harmful or disruptive to animals and guests.
  12. ANY OTHER ITEM DEEMED UNSAFE BY HOGLE ZOO SECURITY.

The following activities are NOT ALLOWED on Zoo grounds:

  • The sale of goods or services or the display of goods or services for sale.
  • The distribution of promotional items, merchandise, printed or recorded materials of any kind in the Zoo or in the parking lots unless prior written approval from the Utah’s Hogle Zoo marketing department has been given.
  • Feeding of the animals in the Zoo including free roaming birds.
  • Photography, videotaping, or recording of any kind for commercial purposes.
  • Engaging in unsafe acts or any other act that may impede the safe operation of the Zoo.

Rights of Utah’s Hogle Zoo:

  1. We may photograph, film, videotape, record or otherwise reproduce the image and /or voice of any person who enters the Zoo and use the same for any purpose without permission or payment.
  2. We reserve the right to deny admission, or to require a person already admitted to leave the Zoo, without refund, liability or compensation, if we consider that the circumstances so require.
  3. We may from time to time, without notice, liability, or compensation, change the operating hours of the Zoo, train, or carousel, days of operation, close any part of the zoo temporarily, restrict the number of persons having access to the Zoo, and/or suspend or cancel any show, presentation or program if we consider that the circumstances require.
  4. Zoo rules and regulations are subject to change without notice.
  5. If you have any questions, please contact a Guest Service or security manager at the main gate.

Terms and Conditions of Hogle Zoo ticket purchase:

The following Purchase Policies are designed to ensure your understanding of, and satisfaction with, the purchase process on hoglezoo.org.

By purchasing tickets, memberships or reserving event/class admission through hoglezoo.org, you are agreeing to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. By using this site you agree to be bound by such changes when they take place.

Purchase Policies:
Tickets, memberships and event/class reservations purchased through hoglezoo.org are non-refundable, non-exchangeable and non-transferable. In the case of an event cancellation, Utah’s Hogle Zoo shall use reasonable efforts to ensure you receive a prompt refund of the face value of your purchase. In the case of an event cancellation, please contact us for information regarding receiving your refund. If an event is modified, moved or rescheduled, Utah’s Hogle Zoo reserves the right to set refund limitations. When a refund is available, it will be processed back to the original card used to purchase.

Hoglezoo.org accepts the following forms of payment: MasterCard, VISA, American Express, and Discover. Cash, check and purchase orders can only be accepted in person at Utah’s Hogle Zoo’s Member and Guest Services Office.

Your purchase will be followed by a confirmation via email. This confirmation email itself is not your ticket. All attached documents (Print-At-Home Tickets) within the confirmation email serve as the purchaser’s admission tickets. Printed admission tickets may be taken straight to the entry gates for immediate entry into the Zoo. Printed memberships must be taken to a ticketing window and redeemed for permanent membership cards. Lost, damaged or non-printed tickets may be recovered at the Member and Guest Services office if provided with the order confirmation number from the purchaser’s confirmation email. Picture identification may be required to pick up tickets and/or memberships from the Member and Guest Services office.

Utah’s Hogle Zoo is open everyday except Christmas and New Years. Utah’s Hogle Zoo reserves the right to change admission hours and/or operating days without advanced notice to the purchaser. Purchaser’s ticket is only good for the time specified on the purchasers “print-at-home” ticket. Tickets and memberships are good for 365 days from the date of purchase.

Utah’s Hogle Zoo provides no refunds do to inclement weather. Utah’s Hogle Zoo is not responsible for lost, stolen or damaged property and accidents or injuries occurring to any person or property. The ticket holder grants Utah’s Hogle Zoo to use his/her photograph or likeness without further compensation. We may refuse admission or expel any person whose conduct is objectionable.

Additional Membership Policies:

By becoming a member of Utah’s Hogle Zoo, you are consenting to receive marketing emails and other event information from: Utah Zoological Society, 2600  Sunnyside Ave., Salt Lake City, UT 84108 United States, https://www.hoglezoo.org/. You may revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email.

You agree to each item(s) terms and conditions found under the additional information section of that item.

I agree that the names listed on this membership live in the same nuclear family* and that all children are between the ages of 3-17 and are dependent on the listed primary adults, or are grandchildren between the ages of 3-17 (maximum of 10) of listed adults. You understand that memberships are not transferable and cannot be shared between neighbors, co-workers or family members in a different nuclear family. Utah’s Hogle Zoo reserves the right to terminate a membership at any time if the member fails to comply with membership terms and conditions.

*A nuclear family is defined by Utah’s Hogle Zoo as a couple and their dependent children, regarded as a basic social unit.

Revised 6-3-2019

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